Pathetic Service!!!

Good Day, I would herby like to lodge a formal complaint regarding my flight to JHB on Friday evening (Please see below details) I checked in online – only hand luggage, I was dropped a the airport at 7pm already thus to avoid any delays and rush to the airport however, I noticed the boards and saw my flight was delayed to 23:45pm, I immediately went to enquire and was advised this is correct, NO NOTIFIACTION was communicated, the agent at the desk advised there was an alternative flight and some passengers boarded that flight based on the notification sent out however all the passengers advised none of us received any notification what so ever!!! The BIG LIE TOLD TO US THAT THERE WAS AN ALTERNATIVE FLIGHT IS EXTREMELY PROFFESIONAL !!! As furious as ever I went through the gates as Kulula politely advised there’s absolutely nothing they can do and close there enquiry desks. I went through awaiting my delayed flight bare in my ALL THE SHOPS / LOUNGES / BARS was close as the last flight for the evening has “left”, eventually a Mug an Bean was opened for the inconvenience which didn’t help the fact that we had to spend additional cash to consume food, no vouchers etc was offered only a pathetic half a box of Pringles and water??? ONCE AGAIN I NOTICE THE BOARDS AND OUR FLIGHT WAS DELAYED TO 00:30am!!! I got up checked my emails and sms! Nobody got notified about any delays and this was confirmed! At this point I felt like leaving the airport and booking a new flight with another airline the next day as I urgently needed some rest, I had an event to attend to the next day however, we were not allowed to leave and I was force to wait for Kulula’s unreliable flight!!! Eventually the flight arrived, no reason to why we got delayed… finally we left after 1am! I arrived after 3am… my transfer shuttled has left due confusion thus leading to me to find another means of transport and forking out me unforeseen cost due to this delay. The worst part is I only arrived and settle in at my accommodation almost 5am, I had to be up and ready at 8am!!! This flight honestly had me spending more than planned and was extremely uncalled, with this complaint Im requesting a full refund for the inconvenience! I WILL BE GOING TO THE MEDIA WITH KULULA! I await you fastest response! Ayrton Adams ********** 778