Pathetic Service

On Friday the 23rd of October 2018, I booked a return flight for the 24th from Lanseria to Cape Town booking reference KLIMYS. I later received a call that my dad passed on. In the morning i called the Kulula call center to cancel my ticket. The lady that I spoke to said they will only refund 50% of what I paid. I told her that it was beyond my control and asked me to send them the death certificate once i have it. I told her that i won't do that, they must just refund me what they want to. Today I spoke to Mikhal Brendse who told me that I will be refunded after 6 to 8 weeks and I told them I cant as i needed every cent. I asked to speak to either his supervisor or manager, after putting me twice on hold for more than 15 min the 1st time and then 10 the 2nd time he told me that the manager Shafik Lasker was in a meeting and will call in 30 minutes. A few minutes later he called and said the manager who will call me is Shana Liebenberg will call me . It is now 19h44 and I last spoke to him at 14h53. This is the Most pathetic service I have ever received. I would like the management to also listen to how Mikhal Barendse was talking to me. Very inefficient and disrespectful