Pathetic Service

i have a kulula credit card which has magically lost its kyc status. everytime i try to utilise the card, it naturally declines due to the status. i try to get hold of the call centre who always want to phone me back to confirm they received the necessary info. i never receive a phone call ever and am then required to start the processs from scratch. going on for over a year now and still no competent staff member can call me to say it is sorted out, upon requesting a manager, i get put on hold until doomsday.