Pathetic Service

Booked a Package on the Kalula website and paid with a cheque card. Arrived at the airport bright and early on Wednesday the 8th November at 05h00 only to be told my ticket was cancelled due to non-payment. I then had to buy another costly ticket so I could make my business meetings in Durban. When I call customer care the next day, they tell me there was no flight confirmation and if I send them the reciept for the second ticket I bought they will refund it.... Sent the reciept, sent multiple follow up emails and still no refund or even an answer to my email! Pathetic Service.