1 reviews | Active since Jul 2011
PATHETIC SERVICE!!!
I am utterly horrified by the level of service that you give, or lack thereof.<br> i tried booking tickets, the entire day for the sale. when i eventually did get through on the website after hours of trying, i selected tickets to the value of R2163. when i proceeded to pay, the amount changed to R3029.<br> i then called the call center and was advised that it is a system error, since the prices were still the same at my time of calling, which was long after i attempted to book due to the high volume of calls. Harold promised to call back within a few minutes because he needed to consult with his manager on the system issue. he never did.<br> i called back at about 6.30, shaleema was unhelpful, she spoke to me as if i was illiterate, and repeated herself quite a bit, when i asked to be put through to harold, i then held on the line till 7. the phone eventually rang and no consultant took the call. i was then disconnected and when i called back at 7.02 the call center was closed. i called today, spoke to a supervisor by the name of David, who is rude and doesnt seem quite interested in resolving the matter. i want the flights that i tried to book at yesterdays prices, fix your systems.
Thank you for getting in touch with us.
We were extremely disappointed to hear about the problems encountered with our staff and the website.
Due to the high demand for seats at our sales prices, the website was slower than normal.
I escalated this issue to the manager and she will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us.
We were extremely disappointed to hear about the problems encountered with our staff and the website.
Due to the high demand for seats at our sales prices, the website was slower than normal.
I escalated this issue to the manager and she will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
