Pathetic Kulula.com

On the 11th of April we booked and paid for a travel package via the Kulula.com website. This included flights, car hire at Europcar and accommodation at the Protea Ridge Umhlanga hotel, all from 10-12 June. We have booked packages before, our last one being 25-28 April in the George / Knysna area. We checked in online before our flight and all was in order regarding the actual flight. On arrival at Europcar at King Shaka Airport, we were told that there was no booking under our name. No vouchers had been emailed or issued to me, so we (myself, my husband and Sizwe - the agent at Europcar) spent ages making numerous phone calls to the Kulula call Centre; only to be cut off, transferred and sent from pillar to post. Eventually, a booking was made by your Kulula agent whilst we were standing there, and the car was issued. Evidently there was no booking prior to our phone calls. We then arrived at our hotel, only to be faced with exact same dilemma. No booking under our name, and again we had to call the call Centre and get a voucher to be issued so that they could check us in. We are very angry and disappointed that we have wasted many hours, not to mention our airtime and data, and missed out on our plans for the afternoon. This entire experience has been unacceptable and has been very unprofessionally dealt with. I have emailed, and received a response stating that someone will get back to us, but its been 2 weeks and to date, still no response. This is pathetic service from Kulula.com and i will not make use of their services again based on the unprofessional booking, not to mention the way my complaint has been (OR NOT BEEN) dealt with.