PH
Paul H
1 reviews | Active since Jul 2011
27 Aug 2018, 16:44
Pathetic kulula service!!!
I have just checked in on a kulula flight 2 hours before departure. Their online check-in was not available. We are a group of 4 on the same ticket - travelling with my 80 year old mother. We are all sitting in separate rows apart from each other. When I asked the check-in clerk how this is possible - he’s response was that those are the seats.
That is easily the most appalling service I have EVER received! I hope someday someone treats them like that when they are 80 years old!!!!!
Helpful (0)
Replies (1)0
Replies (1)PH
Paul H's updateReviewer Update
27 Aug 2018, 17:27Now that same flight is also delayed by 30 minutes. Further - when I called the customer care centre to complain about the service - I was told that there is NOTHING they can do to help???
Then they asked for my number to call me back - 45 minutes later and I’m still holding my breath!!
PH
Paul H's update27 Aug 2018, 17:27
Reviewer Update
Now that same flight is also delayed by 30 minutes. Further - when I called the customer care centre to complain about the service - I was told that there is NOTHING they can do to help???
Then they asked for my number to call me back - 45 minutes later and I’m still holding my breath!!