Pathetic Experience and Misleading Advertising

<p>REF: YUTATF @ R1801, QPCCAD @R19165 RMTKGV ********** From JHB- ELS on Friday 30th. These are 3 refences that I have had within a space of 30min. First I booked a flight, the SID wouldnt let me pay immediately even though it advised that the flight is booked. So I conntacted customer service, and we booked the flight together (Laura-Lee Douw) I was told to make an EFT, so I did. She calls back 5min later to tell me that EFT wont work as my flight is within 3 days so now I need to book online again. I am appauled as I was mislead by Laura having asked her if it is the same me booking the 2nd ticket online or through her and she said its the same may we procceed and so we did. Their own staff doesnt know how their products work, such incompetence and ill informing the cdusomer without clarifying. I have incurred additional costs and the inconvinience of asking my private banker to reverse payments for me. UTTER BULL. And all she could say was im sorry, you can honestly go fly a kite. Khulula yu shouldnt mislead people saying they can "reserve" or pay for thier ticket within the hour especially when redirected to SID and it doesnt allow you to pay. Also "reserving a ticket for 24hours" there in you cant when you fly within 3 days as that is misleading. Terrible experience this was SHOCKING. </p>