Pathetic Customer Service

I have now sent two email to your feedback email address, which in my opinion counts for absolutely nothing as i have received absolutely no response off an email initially sent on Tuesday the 8th of January 2019. My email relates to flight MN102 Cape Town to Johannesburg, initial mail per the below:

To say that your lack of communication is pathetic is an absolute understatement! Not only were your passengers who are the ones PAYING (because the flight sure as **** isnt free) only notified of the delay of the flight at check in but there was absolutely NO COMMUNICATION at the ****en gate about a further delay...boarding was to commence at 10:05 it is10:21 and your passengers are still standing!!!

I fly regularly and often make use of your airline but THIS is ABSOLUTE ******* to say the least. I have now had to incur the cost of an uber as I had arranged for transport which now cannot wait no thanks to you informing your passengers prior to the delay...no wait thats beyond you...but I also run the risk of my ****en bag being ransacked whilst it lays for all and sundry to dig in because we all know just how safe our luggage is given that our country is so safe!

I may just be a drop in the ocean as far as revenue is concerned but I WILL NOT fly with you again!

Shirelle Skippers

Second email dated 10 January, and also no surprises here, no feedback!

This is pathetic to say the least! I would have understood if i complained yesterday and followed up today, but nearly a week???? what pray tell is the purpose then of you having a platform for customers to provide feedback if you cannot service it?

Regards Shirelle Skippers