Pathetic Airline

Dear Kulula,

On the 20th of December I went to Lanseria Airport with my 1 year old daughter to board a 08:30 flight which was booked in July already.

When checking in,I encountered an error.Then I enquired at the enquiry desks;to my amazement,my booking was cancelled.The customer service rep couldn't tell me who cancelled my booking & for what reason.I was just advised to buy a new ticket of about R1900,which I did.

This is the worst experience I've ever encountered & I demand someone to contact me for a full refund as well as compensation for this mess.What would've happened if I didn't have the money to book another flight?

Being someone who hasn't been home for a long time,I now couldn't enjoy my stay & Christmas because I had to use the money meant for my family to buy another ticket because of your inconvenience.

I have contacted you guys many times and you keep saying you will escalate the matter even today am still waiting.