HM
Hasan M
1 reviews | Active since Jun 2013
04 Jan 2016, 14:27
Pathetic !
I flew with your airline on 1 Jan 2016 and express my deep disappointment. On arrival at OR Tambo we had to wait unusually long for our bags to arrive. To exacerbate the problem my expensive bag was badly damaged due to mishandling. I am highly annoyed at the damage and expect to be compensated for this negligent handling of my luggage. I have repeatedly tried to email Kulula directly, but theres a problem with your system. I await your urgent response.<br> <br> Irate customer.
Helpful (0)
Replies (1)0
Replies (1)
Kulula.com's replyOfficial
04 Jan 2016, 15:25Hello hasan77,
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had regarding a damaged bag and delayed luggage.
I forwarded your details to our baggage enquiries at OR Tambo airport for a supervisor to contact you. Should you wish to contact them, you can email *** or call +***9/8205.
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had regarding a damaged bag and delayed luggage.
I forwarded your details to our baggage enquiries at OR Tambo airport for a supervisor to contact you. Should you wish to contact them, you can email *** or call +***9/8205.
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Best regards,
Kulula.com's reply04 Jan 2016, 15:25
Official
Hello hasan77,
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had regarding a damaged bag and delayed luggage.
I forwarded your details to our baggage enquiries at OR Tambo airport for a supervisor to contact you. Should you wish to contact them, you can email *** or call +***9/8205.
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had regarding a damaged bag and delayed luggage.
I forwarded your details to our baggage enquiries at OR Tambo airport for a supervisor to contact you. Should you wish to contact them, you can email *** or call +***9/8205.
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Best regards,