PATHETIC

Unused Tickets Booking Reference:XUDUGB I booked a flight in June 2021 for my Mom and 2 Nephews. The fight was cancelled due to Lockdown and we were told that we can re-book using that credit in the next 12 Months...after struggling to get hold of someone to assist me with crediting my TravelBank with this amount , it was finally loaded in October 2021. In December 2021 i wanted to book a flight using the credit only to be told that my credit has expired. HOW? to this day i have sent numerous request to have this credit re-instated. I was reffered to Joy Phage, who did not bring me any JOY and she referred me to Sisanda Mtsha who was no help aswell because She kept on telling me that the credit was already refunded. I had to explain a million times and i am sure they can also see from their records that I NEVER USED THE CREDIT!

Desired outcome: To have my Travelbank account credited with the amount of the cancelled tickets.