pathertic

pathetic and disgusting service i flew down to durban on the 25th of april on upon arrival at king shaka international airport when collecting my bag i found my bag cracked across this middle and one wheel out at that point i was speechless i walked to the kulala info desk and was assisted by a lady who opened up a case for me she told to go into a room to empty out my stuff into loaner bag when i opened my bag i found numerous things broken including my phone the bag that were offered could not accommodate my language i logged yet another complaint with customer services in return got an email from davide holland that he would call me however this never happened i then contacted him to find out what was happening up until today no feedback received from him today(02/05/2018) i contacted the customer help desk i spoke to a lady name aziza who told me that even the loaner bag is broken how can they expect me to use another broke bag. i spoke to a lady by the name of manisha who has no way of speaking to clients her words to me were "these are you options" i then rep**** to her i said to her i can use my own bag but they need wrap it. however they gave me two options to either use my broken bag unwrapped or to use their broken bag wrapped but how does that make sense. asked to speak to a manager the person i spoke to is known as mala who is supposed to be the manager however he refused to assist me no one seems to care no matter who helps you is that how people are suppose to be treated i will be taking this matter further