MA
Maxeen A

1 reviews | Active since Jan 2016

20 Jan 2016, 11:16

Passing the Buck

I am very unhappy with the service i received today from Kulula call center.<br> They are passing the buck throwing me around like a hot potato not willing to help me and all i wanted to do is make a booking to go on a nice holiday. If this is what they call service than i might as well fly away with a bombed plan. I spoke Danielle which is the only name i can recall , i spoke to 5 agents which is just transferring me. Danielle gets my call this is how she assists. Hello who is this and what do u want . No helpfulness , friendly, empathy that she has. She works in the holiday package department. If this is how i should my trip i'd rather stay home or spend my money else where.

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Replies (1)
Kulula.com
Kulula.com's reply22 Jan 2016, 13:58
Official
Hello Cursha,

Thank you for your post.

I have forward your post to the kulula Contact Centre Team Leader for an agent to be in contact with you.

Regards.

David