SA
SHEROMA A
1 reviews | Active since Feb 2014
16 Mar 2015, 16:46
Passed the level of tolerance
I spoke to one of your consultants regarding my complaint in 2013 three weeks ago, I'm still awaiting her half an hour response?!?... I refuse to explain this to another person, I want an action to be taken before any one contacts me.
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Kulula.com's replyOfficial
17 Mar 2015, 10:02Hello Sheroma247,
Thank you for your post. I am sorry to learn that you have waited this long for your complaint to be resolved.
I have searched our database and found your case of February 2014. My colleague Ayesha dealt with your case and corresponded with you via your personal email. Ayesha requested your details to create a travelbank account. You did not respond to Ayesha with the requested details and therefore your case was closed.
I will be emailing you with Ayesha's correspondence. Once you respond wit the details, I will be able to create the travelbank account for you.
Kind Regards,
Nazley - CR
Thank you for your post. I am sorry to learn that you have waited this long for your complaint to be resolved.
I have searched our database and found your case of February 2014. My colleague Ayesha dealt with your case and corresponded with you via your personal email. Ayesha requested your details to create a travelbank account. You did not respond to Ayesha with the requested details and therefore your case was closed.
I will be emailing you with Ayesha's correspondence. Once you respond wit the details, I will be able to create the travelbank account for you.
Kind Regards,
Nazley - CR
Kulula.com's reply17 Mar 2015, 10:02
Official
Hello Sheroma247,
Thank you for your post. I am sorry to learn that you have waited this long for your complaint to be resolved.
I have searched our database and found your case of February 2014. My colleague Ayesha dealt with your case and corresponded with you via your personal email. Ayesha requested your details to create a travelbank account. You did not respond to Ayesha with the requested details and therefore your case was closed.
I will be emailing you with Ayesha's correspondence. Once you respond wit the details, I will be able to create the travelbank account for you.
Kind Regards,
Nazley - CR
Thank you for your post. I am sorry to learn that you have waited this long for your complaint to be resolved.
I have searched our database and found your case of February 2014. My colleague Ayesha dealt with your case and corresponded with you via your personal email. Ayesha requested your details to create a travelbank account. You did not respond to Ayesha with the requested details and therefore your case was closed.
I will be emailing you with Ayesha's correspondence. Once you respond wit the details, I will be able to create the travelbank account for you.
Kind Regards,
Nazley - CR