1 reviews | Active since May 2014
PAID FOR PRE-PAID SEATS THAT WERE CHANGED
I am utterly disgusted and disappointed at your staff at the George Airport, I bought tickets and paid for pre-paid seats. We arrived for check in and there was something fishy with the consultant helping us (Thomas), he kept on asking unnecessary questions, little did I know that he was changing our seats. I realized before boarding that our seats were changed and we were no longer sitting together. I quickly rushed back to the counter to ask why they changed my seats, they gave me answers that were not adding up. Their attitude and response was very very rude and unprofessional. I want my money back as I paid for the seats I didn't get. I paid for these seats and why change them without my consent. You're undermining and disrespecting me.
Thanks for getting in touch with us. I am terribly sorry for the experience you had whilst using our services.
A pre-paid seat request cannot be guaranteed as it may be changed for operational, safety or security reasons, even after boarding the aircraft. Pre-paid seats are non-refundable in the event of voluntary flight cancellation. However, seats may be exchanged when flight changes are made. No refunds are given for seat changes to lower priced seats.
Involuntary flight changes occur when a customer's seat is displaced due to technical or operational reasons at the Airport impacting flight changes. In this event, the passenger will be moved to a similar seat that was booked. In these circumstances customers may not be satisfactorily re-accommodated, in which case customers will be advised to apply for a refund of their pre-paid seat.
We will be in touch with you directly for more details and further investigations.
Kind regards,
Thuli
Customer Relations
Thanks for getting in touch with us. I am terribly sorry for the experience you had whilst using our services.
A pre-paid seat request cannot be guaranteed as it may be changed for operational, safety or security reasons, even after boarding the aircraft. Pre-paid seats are non-refundable in the event of voluntary flight cancellation. However, seats may be exchanged when flight changes are made. No refunds are given for seat changes to lower priced seats.
Involuntary flight changes occur when a customer's seat is displaced due to technical or operational reasons at the Airport impacting flight changes. In this event, the passenger will be moved to a similar seat that was booked. In these circumstances customers may not be satisfactorily re-accommodated, in which case customers will be advised to apply for a refund of their pre-paid seat.
We will be in touch with you directly for more details and further investigations.
Kind regards,
Thuli
Customer Relations