yG
yajna G
1 reviews | Active since Dec 2011
07 Jul 2015, 07:16
paid AND GOT NO TICKET! Faulty *********** SYSTEM
I received no confirmation email and tried for hours last night to book - took ages<br> <br> This morning the machine slip failed, told me to speak to a consultant as there was an error<br> <br> Tell me what is the point of booking online and checking-in at the terminal if system does not work and the whole time i was panicked - having psid and received no proof of e-ticket!<br> <br> WASTE OF TIME - first time I have used Kulula
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Kulula.com's replyOfficial
07 Jul 2015, 11:00Hello anonymous101,
Thank you for your post .
I do apologise for the frustrations experienced during the booking process . I have enquired with our Business Support team and I have been advised that no errors were picked up at the time that you had made the booking .
Although we had let you down this time , I sincerely hope that you will give us another opportunity to redeem ourselves . Thank you for allowing me the opportunity of a response.
Bye for now .
Fazila Khan
Customer Relations
Thank you for your post .
I do apologise for the frustrations experienced during the booking process . I have enquired with our Business Support team and I have been advised that no errors were picked up at the time that you had made the booking .
Although we had let you down this time , I sincerely hope that you will give us another opportunity to redeem ourselves . Thank you for allowing me the opportunity of a response.
Bye for now .
Fazila Khan
Customer Relations
Kulula.com's reply07 Jul 2015, 11:00
Official
Hello anonymous101,
Thank you for your post .
I do apologise for the frustrations experienced during the booking process . I have enquired with our Business Support team and I have been advised that no errors were picked up at the time that you had made the booking .
Although we had let you down this time , I sincerely hope that you will give us another opportunity to redeem ourselves . Thank you for allowing me the opportunity of a response.
Bye for now .
Fazila Khan
Customer Relations
Thank you for your post .
I do apologise for the frustrations experienced during the booking process . I have enquired with our Business Support team and I have been advised that no errors were picked up at the time that you had made the booking .
Although we had let you down this time , I sincerely hope that you will give us another opportunity to redeem ourselves . Thank you for allowing me the opportunity of a response.
Bye for now .
Fazila Khan
Customer Relations