1 reviews | Active since Jan 2016
Overcharged for flights due to technical error on Kulula.com site
<p>experienced a technical error when trying to pay via credit card - call the call centre immediately and am told to refresh, open up other searches etc (which would cause the flight prices to increase anyway).. none of which works. Then have to pay through the call centre for the same flights but at R622 more!!! i fail to understand how i should be charged more when your channels do not work properly - i would have paid less had your site been fully operational. i was also not given the option to save the flight (which the call centre agent agreed should have been available). So the site problems (a channel problem) is at my cost - i fail to understand how this happened. During this entire process i also sent screenshots of the prices and error etc - i should be given the difference back due to the error being a channel problem and not due to me!</p>
I received a response to my email that i sent to the feedback email address explaining my concerns and they have agreed to give me a travel wallet for the difference in flight prices. Id also like to add that the call centre agent who had assisted me was very understanding but did explain she did not have authority to adjust prices. Thank you for the prompt response and for listening to my concerns,
I received a response to my email that i sent to the feedback email address explaining my concerns and they have agreed to give me a travel wallet for the difference in flight prices. Id also like to add that the call centre agent who had assisted me was very understanding but did explain she did not have authority to adjust prices. Thank you for the prompt response and for listening to my concerns,