1 reviews | Active since Feb 2016
Overcharge on Air Tickets
Called the Kulula call centre on *** and was informed that I should book 2 tickets through Discovery Vitality and then book 2 adult tickets for my 2 grand daughters ages, 5 & 6 years old. Thereafter call the call centre and have their(grand childrens') tickets linked to my tickets. There was no provision on the discovery vitality site to book the 2 additional tickets for my grandchildren. Because of this advice I was later told to pay an additional R684 for my grandchildrens' tickets because the flight and times were different to that of mine. Obviously, when you go back to the home page and book new tickets, the flight and departure and arrival times will differ. This subtle way of fleecing consumers is definitely not on. I humbly request for a refund of the R684 that was charged to change the flight and times. If this was the case, I should have booked 4 tickets in the first place instead of using my vitality points which cost an additional R364.80, for which I also want discovery to refund.
Thank you for your post .
You can only book flights with Vitality if the travellers are on the same vitality account . If your grandchildren are on a separate profile , the system will not allow this transaction . The booker would need to book separately for the children , however the challenge is that the system will not allow the children under 12 to be booked separately as it would recognise them as minors .
The contact center staff were correct in the information provided . Unaccompanied minors cannot travel solo as per the terms and conditions . I am apologetic that this was not communicated to you effectively , unfortunately that is the coditionss of travel we have put in place with Discovery . I am sorry that you could not confirm the fares you initially selected. As kulula.com is a live system, fares are subject to availability. Customers are using our website night and day to book flights online and if payment is not made in time, the fares are released back into the system for resale. Please note, the prices are not changing. As customers are booking, the lower fares are being sold out leaving the higher fares available.
Regards
Fazila Khan
CR
Thank you for your post .
You can only book flights with Vitality if the travellers are on the same vitality account . If your grandchildren are on a separate profile , the system will not allow this transaction . The booker would need to book separately for the children , however the challenge is that the system will not allow the children under 12 to be booked separately as it would recognise them as minors .
The contact center staff were correct in the information provided . Unaccompanied minors cannot travel solo as per the terms and conditions . I am apologetic that this was not communicated to you effectively , unfortunately that is the coditionss of travel we have put in place with Discovery . I am sorry that you could not confirm the fares you initially selected. As kulula.com is a live system, fares are subject to availability. Customers are using our website night and day to book flights online and if payment is not made in time, the fares are released back into the system for resale. Please note, the prices are not changing. As customers are booking, the lower fares are being sold out leaving the higher fares available.
Regards
Fazila Khan
CR