LE
Lorna E
1 reviews | Active since Sept 2014
08 Mar 2016, 08:48
Outstanding attention to my complaint
Bongani of kulula called me after i lodged a complaint in connection with online booking service. She went the extra mile to sort out my complaint in a very friendly and helpfull manner. Thankyou Bongani and kulula.
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Replies (1)
Kulula.com's replyOfficial
08 Mar 2016, 10:59Hello lengelbrecht,
Thank you so much for taking the time to contact us .
I am so pleased Bongani was able to assist you in a positive manner . Your feedback is so important to us and I am glad we made a difference . It is good to know that there are people out there who appreciate good customer service .We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation.
Thank you for your loyalty and on going support to the brand . We greatly value your patronage and look forward to welcoming you on board one of our flights in the near future and thank you for making Comair your choice for domestic travels.
Assuring you of our best interests at all times.
Kind regards
Fazila Khan
Customer Relations
Thank you so much for taking the time to contact us .
I am so pleased Bongani was able to assist you in a positive manner . Your feedback is so important to us and I am glad we made a difference . It is good to know that there are people out there who appreciate good customer service .We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation.
Thank you for your loyalty and on going support to the brand . We greatly value your patronage and look forward to welcoming you on board one of our flights in the near future and thank you for making Comair your choice for domestic travels.
Assuring you of our best interests at all times.
Kind regards
Fazila Khan
Customer Relations
Kulula.com's reply08 Mar 2016, 10:59
Official
Hello lengelbrecht,
Thank you so much for taking the time to contact us .
I am so pleased Bongani was able to assist you in a positive manner . Your feedback is so important to us and I am glad we made a difference . It is good to know that there are people out there who appreciate good customer service .We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation.
Thank you for your loyalty and on going support to the brand . We greatly value your patronage and look forward to welcoming you on board one of our flights in the near future and thank you for making Comair your choice for domestic travels.
Assuring you of our best interests at all times.
Kind regards
Fazila Khan
Customer Relations
Thank you so much for taking the time to contact us .
I am so pleased Bongani was able to assist you in a positive manner . Your feedback is so important to us and I am glad we made a difference . It is good to know that there are people out there who appreciate good customer service .We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation.
Thank you for your loyalty and on going support to the brand . We greatly value your patronage and look forward to welcoming you on board one of our flights in the near future and thank you for making Comair your choice for domestic travels.
Assuring you of our best interests at all times.
Kind regards
Fazila Khan
Customer Relations