Our worst flight experience ever!
<p>Flight MN457 CT to Lanseria was delayed by 1 hour which turned into 2.5 hours without any communication. We just sat waiting and no one knew what was going on! </p> <p> </p> <p>Then our our return flight MN461 from Lanseria to CT was overbooked. We arrived at check in, on time, just to be told that there are no seats left. This was 15h00 and the next flight was only 19h00. We have little children who need to be in bed early for school the next day. One could see the general chaos everywhere with long queues and unhappy faces. I was so angry and frustrated and didn't want to accept what was happening. We insisted on them trying to make a plan to get us on an earlier flight or on Mango departing at approx 16h30. The manager, or whoever she was, an Indian lady, asked us to get out of the way so they can assist other people! I told her that we are first waiting for an answer regarding a possible other arrangement before we leave the check-in counter. She looked me in the face with a disgusted look and said: 'what a waste!", - like we are waisting their time!</p> <p> </p> <p>They managed to get my 2 children and myself on the earlier Mango flight, leaving my husband behind to take the 19h00 flight. My poor little girls were severely traumatised and clinging to my legs when we all had to sit far apart in the middle seats between strangers :( </p> <p> </p> <p>During the long wait my husband received a R150 meal voucher after complaining. He insisted on an answer as to the industry standard when it comes to some sort of compensation. They gave him a R800 discount voucher on the next KULULA flight to use within a year. </p> <p> </p> <p>We don't want your voucher since we are not going to use it! You made an additional R7426 for overbooking our 4 seats, plus an additional +_R30k for the other 16 (?) passenger who were kicked off, because of your greedy habit of overbooking!!!</p> <p> </p> <p>You can carry on giving your pathetic reasons for doing this daily! You can't sell something you don't have!</p> <p> </p> <p>What you are doing is ******** and unexceptable and it has to STOP!</p> <p> </p>
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Replies (1)'s updateReviewer Update
19 Jul 2016, 12:36Correction on the Rand figures in my review. We paid R7426 for our return flight, so the overbooked flight was worth more or less half of that amount.
's update19 Jul 2016, 12:36
Reviewer Update
Correction on the Rand figures in my review. We paid R7426 for our return flight, so the overbooked flight was worth more or less half of that amount.