WK
William K
1 reviews | Active since Aug 2015
13 Aug 2015, 17:20
Original Flight time advertised despite delay.
I booked a flight online around 16:45 on Thursday the 13th of November. The flight i booked for my wife and I was scheduled for 20:00 from Lanseria to Cape Town. Immediately(the next webpage) after I purchased the ticket online i received an email from Kulula informing me that my flight had been delayed by 3 hours meaning the arrival time in Cape Town would be 1am and not 10pm. This is not fair business practice. I believe that measures should be put in place by Kulula to prevent this situation from repeating itself in future and some form of compensation should also be made available.
Helpful (0)
Replies (1)0
Replies (1)
Kulula.com's replyOfficial
14 Aug 2015, 07:46Hello BillyMerchant,
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay.
kulula.com is a mainly online booking company, we are unable to continuously change features and times as this may impact booking experience for other customers, therefore, the system sent out automated SMS/ or email notifying you of the delay as soon as you done making the booking if that particular flight is affected. We do offer compensation for delays based on the compensation guideline that we use.
Thank you for allowing us the opportunity of a response and we apologise for the frustration caused.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay.
kulula.com is a mainly online booking company, we are unable to continuously change features and times as this may impact booking experience for other customers, therefore, the system sent out automated SMS/ or email notifying you of the delay as soon as you done making the booking if that particular flight is affected. We do offer compensation for delays based on the compensation guideline that we use.
Thank you for allowing us the opportunity of a response and we apologise for the frustration caused.
Kind regards,
Thuli
Customer Relations
Best regards,
Kulula.com's reply14 Aug 2015, 07:46
Official
Hello BillyMerchant,
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay.
kulula.com is a mainly online booking company, we are unable to continuously change features and times as this may impact booking experience for other customers, therefore, the system sent out automated SMS/ or email notifying you of the delay as soon as you done making the booking if that particular flight is affected. We do offer compensation for delays based on the compensation guideline that we use.
Thank you for allowing us the opportunity of a response and we apologise for the frustration caused.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay.
kulula.com is a mainly online booking company, we are unable to continuously change features and times as this may impact booking experience for other customers, therefore, the system sent out automated SMS/ or email notifying you of the delay as soon as you done making the booking if that particular flight is affected. We do offer compensation for delays based on the compensation guideline that we use.
Thank you for allowing us the opportunity of a response and we apologise for the frustration caused.
Kind regards,
Thuli
Customer Relations
Best regards,