TD
Tammy D

1 reviews | Active since Apr 2015

08 Apr 2015, 10:27

Online booking and bad Customer Service

I'm extremely disappointed with kulula's service. I have tried 8 times to book a flight and each time get to the payment page and they reject the payment. I have tried on different computers, different forms of payment (different credit cards and SID) and each time the payment gets rejected, and the price for the flight goes up. I phoned customer service and was told that I must try again and its not their problem that the price keeps going up. They were beyond unhelpful and it is ridiculous!

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Replies (1)
Kulula.com
Kulula.com's reply08 Apr 2015, 11:39
Official
Hello TamDem,

Thank you for your post.

A kulula.com Team Leader will be in contact with you.

Regards.

David