Online banking nightmare

Last friday the 29th I checked my online banking only to find out none of my accounts are visible. Called kulula call center on saturday numerous times. Eventually put through to someone at FNB online banking who stated my profile had been *******ed and deactivated my online banking profile and wanted to recreate it. Now To recreate my profile one would need a pin which i do not have since I have not used the card in a while. So called kulula call center back to request a new pin. Told this would take 48hrs. Called again today. Now told it will take another 2 days and someone should have informed you which no one did.. Still waiting on the line at present to speak to a manager for 15 mins. Still waiting for PIN to register for online banking...Ok call put down... I know give Up...Now I have no online banking and no pin to use the card...