Nothing works at Kulua except there call centre

Hello Kulula Team,

I would like to book a flight using TravelBank credits that I got because Kalula cancelled my flight due to covid.

I tried to book my flight using vitality but the TravelBank was not available as a payment option. I tried to book the flight without vitality but you cannot book flights to East London as it is a BA flight and you can only book that from their site where the TravelBank option is not available.

I have tried to email Kulula, the TravelBank and Vitality Travel, I did not get a response from anyone.

You cannot get through to the vitality travel or BA call centres. I waited for 45min to an hour and could not get through. The only call centre that works is Kulula and I have been advised to contact customer relations.

I have spent the better part of 2 weeks to get this resolved. My TravelBank credits have now expired.

If your site worked as it should this should have been a 5min exercise. Two weeks later and the issue has not been resolved and my travel credits has expired.

What should I do to get the issue resolved?

Regards