NOTGETTING A RESPONSE FROM AYSHA ISMAIL IN 6MONTHS

See correspondence below.<br> <br> From: Aysha Ismail [Email Removed] <br> Sent: 13 January 2015 10:46 AM<br> To: Dauw de Beer<br> Subject: REF NBR: OAZXQU<br> <br> Hi Mrs De Beer,<br> <br> I have received your email and as soon as I get the authorisation code from management for refund purposes, I will process it. Please keep in mind refunds do take 6-8 weeks but I will try my best to put a rush on this. <br> <br> Apologies for the inconvenience.<br> <br> Kind Regards,<br> <br> Aysha Ismail<br> Contact Centre Agent - 2IC to Supervisor<br> [URL Removed]<br> t: ***<br> e: [Email Removed]<br> <br> ___<br> From: Dauw de Beer [Email Removed]<br> Sent: 12 January 2015 02:56 PM<br> To: Aysha Ismail<br> Subject: NBR ***<br> Hi Aysha<br> <br> I spoke to you earlier regarding the refund of the 3 tickets. Passenger Esme, Nika and Mila. You said that the lady that received the query never processed it. Attached is the Dr certificate stating that Nika had ear infection and could not fly due to the condition. Can you please inform us when this would be processed as it is outstanding since July already. Your help in this matter would be sppreciated.<br> <br> Regards,<br> <br> Esme de Beer<br> ***4