Not Treating Customers Fairly

<p>I cancelled a flight today: 6 Feb 2017, which was only due at the end of March 2017, and I was promptly told by the operator that because it is a "restricted" ticket, I will not be getting a full refund...</p> <p>I asked her where in the booking process I opted in for the "various ticket types" and she just said it's in the T's&C's... How convenient!!</p> <p> </p> <p>I do think people need to be aware of this uncrupelous behaviour from a Business like Kulula, that apears to be looking after their patrons interests, only to be serving their own in this experience of mine.</p> <p> </p> <p>How does one report this type of abuse to a Regulator/Commissioner in terms of the Consumer Protection Act?</p>