Not Receiving My Refund

<p>On 25 April 2016 I purchased an airline ticket from Cpt-Jhb online. As I was completing the payment the Kulula website raised an error "Kulula.com has encountered a technical error. Please try again later". As the flight was the next day and there wasn't many tickets remaining I immediately went through the booking process again which completed successfully.</p> <p> </p> <p>After a few minutes I received two tickets via email and the money for two tickets was deducted from my account.</p> <p>On 25 April 2016 I contacted Kulula and they agreed to a refund, but it takes 6-8weeks to complete. After 7 weeks I followed up and they said I will receive my refund the next week.</p> <p>I contacted them today (9 weeks later) and they mentioned the refund was only processed 18 May 2016 and from that day it would take 8 weeks.</p> <p>This means my refund will take almost 12 weeks. I am not happy that Kulula sits with R1467 of my money for 12 weeks for something which was caused by their faulty software!</p>