1 reviews | Active since May 2015
Not HAPPY service regarding CHEAP FLIGHTS
I MADE A RESERVATION FOR MY FAMILY WITH MY MONEY IN MARCH - APRIL ON THE DAY I MADE THE RESERVATION I 15 MIN LATER I HAD TO CHANGE MOM AND DAD FLIGHT TIMES I WAS TOLD IT WILL COST ME R1350 JUST TO CHANGE THE FLIGHTS SO I LEFT IT AS IS. IN MAY I CALLED AGAIN BECAUSE MY FIANCE WONT BE ABLE TO TRAVEL AND MY SISTER DUE TO WORK PURPOSE SIX MONTHS IN ADVANCE ALL I WANT TO DO IS CHANGE THE TRAVEL NAMES AS MY COUSIN AND HER DAUGHTER WANT TO GO ALONG IN THOSE TWO SEATS. I DON'T WANT TO CANCEL JUST CHANGE NAMES. I WAS TOLD I CANNOT CHANGE THE NAME A POLICY WHICH IS **** I STILL WANT THE SEATS IF I CANCELLED LATE I WOULD UNDERSTAND BUT SIX MONTHS IN ADVANCE I WILL JUST LOOSE MY MONEY LIKE THAT WHAT A MONEY MAKING ISSUE. I DINT WANT MONEY AND I DON'T WANT TO PAY JUST TO CHANGE MY TRAVELLERS NAMES. I WORK FOR HOSPITALITY AND WE ALSO DO SPECIALS BUT IF A PERSON NEED TO CHANGE DETAIL HOW CAN YOU CHARGE THE PERSON. THIS IS SUCH A SPECIAL TRIP I PLANNED AS IT IS A SURPRISE TO MY MOM FOR HER 60 TH BIRTHDAY AND [URL Removed] WANT TO SPOIL MY PLANS I HAVE FOR MY MOM SHE DON'T EVEN KNOW AND NOW THIS IS HAPPENING. I DONT EVEN GET DISCOUNT FOR PENSIONERS ANOTHER PROBLEM...
Thank you for taking the time to share your concerns with us. Our customers are required to insert their legal names when making a booking, as it is an (IATA) International Air Transport Association requirement.
When one makes a booking online, it does notify the booker to insert the correct legal name of the customers. Customers are also made aware on our website that name changes are not allowed. We moved over to a system which does not have the name change facility as we did in the past and therefore we have stopped this practice.
Our fare structure does have flexible fares which allows different rules dependant on the fare class purchased. This is a standard ticketing principle amongst airlines. If customers are unable to travel, they will need to call the Contact Centre who will advise the refund process and penalties incurred.
Thank you for allowing me this opportunity to explain.
Yours Sincerely,
Nazley - CR
Thank you for taking the time to share your concerns with us. Our customers are required to insert their legal names when making a booking, as it is an (IATA) International Air Transport Association requirement.
When one makes a booking online, it does notify the booker to insert the correct legal name of the customers. Customers are also made aware on our website that name changes are not allowed. We moved over to a system which does not have the name change facility as we did in the past and therefore we have stopped this practice.
Our fare structure does have flexible fares which allows different rules dependant on the fare class purchased. This is a standard ticketing principle amongst airlines. If customers are unable to travel, they will need to call the Contact Centre who will advise the refund process and penalties incurred.
Thank you for allowing me this opportunity to explain.
Yours Sincerely,
Nazley - CR