Not happy

I booked a flight to Cape Town in March for a wedding, then the whole country went to lockdown. I visit the khulula website to understand what is going to happen to my ticket, you guys update the site + T&Cs to say the ticket will be valid for a year. Throughout the year I visit the website as the levels of lockdown are decreased, but the website updated to say we will commenced in November then a few weeks later only to say Khulula is under business Rescue?

Why I'm not happy: 1. I paid for the ticket upfront but I can't even get a courtesy email to apologize or any form of communication to understand what is happening or what is going to happen, we are expected to go the website. 2. Do we not have a choice for a refund? As a customer what options do we have? 3. I sent an email to *** on 15 Oct 2020, 17:22 no reply to date.

Kindly advise what must happen now?