PP
Paul P
1 reviews | Active since Nov 2015
06 Oct 2016, 11:57
NON-REFUNDABLE TICKET!
<p>I booked a flight on the 19th of July to travel from JNB to CPT on the 12th of October. Due to serious financial problems I needed to cancel the ticket only to be advised that Kulula don't do refunds!</p> <p>I know this is stated on the booking but I simply cannot use the ticket, nor will I need to use it in the forseable future. I find it absurd that Kulula are prepared to keep my money for a service that I simply cannot use, due to my financial position.</p> <p> </p> <p> </p>
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Replies (2)PP
Paul P's updateReviewer Update
10 Oct 2016, 10:09Still no response from Kulula.com. I guess they really don't care.
PP
Paul P's update10 Oct 2016, 10:09
Reviewer Update
Still no response from Kulula.com. I guess they really don't care.
PP
Paul P's updateReviewer Update
11 Oct 2016, 10:18I have now emailed Kulula's "Customer Relations" department, who also haven't had the common decency nor the courtesy to respond. I suspect they are waiting until after tomorrow when the flight expires or has to be rescheduled, for which their is an added cost!
Unbeleivable Kulula.com. your "Customer Relations" is non-existent and utterly disgusting!!!
PP
Paul P's update11 Oct 2016, 10:18
Reviewer Update
I have now emailed Kulula's "Customer Relations" department, who also haven't had the common decency nor the courtesy to respond. I suspect they are waiting until after tomorrow when the flight expires or has to be rescheduled, for which their is an added cost!
Unbeleivable Kulula.com. your "Customer Relations" is non-existent and utterly disgusting!!!