Non Client Centric Staff

Both my husband and I flew from Lanseria toCape Town Internal on the 17 April on the MN453 at 11h35 . The air hostess Angelique Hoover , asks us to put both our hand luggage bags to the back of the plane as all the overhead near where we were sitting was full .We we’re in seat No 2 . My husband was waiting for the person in front of him to settle in before he could move . Angelique was shouting at him , he is 75 years old . She then said she will off load us . We could not see why this person instead of helping , was throwing at tantrum. She needs to be sent for client engagement training All her announcements was too fast and loud . She should not be on the client side of the business. She is clearly giving your organisation a poor image . We have been using Kulula from the time you opened and have never experienced this behavior in the past . Your flights are only 39% full ,compared to Safair. The reason I see is expensive tickets and some non client centric staff. I await a response .