RM
Rene M
1 reviews | Active since Jul 2017
22 Mar 2022, 08:35
No refunds even if they are grounded
Kulula planes were grounded and we were not aware. Kulula's bookings were still open we made bookings only to learn the next morning about the situation and immediately booked with another airline. Tried to phone Kulula to cancel the tickets and get a refund and after 10minutes the phone was put down in my ear. Then I tried sending a message via their website and is still awaiting a reply. Phoned again this morning and my call was answered after 5 minutes just to be informed that I will not receive a refund. I have to wait for 6 to 8 weeks before my money will be available in a travel bank. I don't want a travel bank, I want my full refund.
Helpful (0)
Replies (1)0
Replies (1)RM
Rene M's updateReviewer Update
26 Apr 2022, 11:08A month later and still no feedback. Mailed them again today. Received a call only to info me that I will not be receiving back my money and the money will not be available in a travel bank either. My tickets are now on hold and I will need to book within 6 months or forfeit the money/tickets even if I don't want to make use of their services, no refund!
RM
Rene M's update26 Apr 2022, 11:08
Reviewer Update
A month later and still no feedback. Mailed them again today. Received a call only to info me that I will not be receiving back my money and the money will not be available in a travel bank either. My tickets are now on hold and I will need to book within 6 months or forfeit the money/tickets even if I don't want to make use of their services, no refund!