No refund & no name change!!!

I booked a ticket on 03 Feb 2015 online for my mom (WHO BY THE WAY IS AN ELDERLY WOMAN) to return from from CPT to JHB on 08 Feb 2015. Since it was my first time I was directed to created a username & password in order to complete the booking. I know I did enter my mom's details because I recall that I was requested to enter it as is on her ID. when I received the confirmation of the booking via e mail, I now realized that the booking is on my name. I immediately called the customer service to rectify this but I was advised that they have a no name change & no refund policy. I even asked if I can pay a penalty to have this done. What the hell?? How is it possibly that in this day & age such a HUGE, WELL-KNOWN, SUCCESSFUL company's systems cannot make amendments or changes? I went through your webpage & also saw that there are no disclaimer & nothing FLASHING RED or indicating about this ridiculous policy. (OR IF THERE IS SUCH A THING WHY ARE YOU HIDING IT?). I AM SO DISGUSTED TO SAY THE LEAST & SOOOO STRESSED OUT OVER THIS WHOLE SITUATION BECAUSE I HAD TO BORROW THE MONEY TO BOOK THE TICKET. I WANT THIS RECTIFIED ASAP SO THAT I KNOW MY MOM WONT BE STRANDED ON THAT SIDE!!!!!