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Sandy W

1 reviews | Active since May 2016

04 May 2016, 14:15

NO REFUND AFTER 6 MONTHS???

My sister had a flight booked on Kulula on the 8th November 2015. Because she was admitted into hospital I called Kulula and they said the monies for the flight would be refunded if I sent in the Hospital Admission Form which I duly did. Correspondence has been back and forth since then up until the 6th of April and still no refund. THIS IS NON SERVICE ONCE AGAIN FROM ONE OF THE COUNTRIES SUPPOSED TO BE BIG AIRLINES. Contact ***

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Replies (2)
Kulula.com
Kulula.com's reply05 May 2016, 06:19
Official

Thank you for taking the time to get in touch with us.

We do apologise for the delay in response to your refund request. We have requested our call centre supervisor make contact with you and assist.

Kind regards,

Bronwyn

kulula.com

SW
Sandy W's update06 May 2016, 06:02
Reviewer Update
One would think that because a complaint put onto Hello Peter the said company would follow up with at least a call asap....no reply from Kulula as yet. This airline would definitely not be getting business from any of my family members again. Please if anyone has a Directors contact details forward to me because it seems that would be the only joy I would get after waiting for a refund for 6 months!!