MB
Melissa B
1 reviews | Active since Dec 2012
03 Mar 2016, 19:26
No refund after 5 weeks!!!
I am still waiting on my refund from Discovery / Kulula for a flight I booked 5 weeks ago. The vitality discount option wasn't working on the website at the time of my booking. I complained that I had to pay full price. Kholofelo responded per email and said that they would process a refund. That was 3 weeks ago. The first time I emailed and asked why the delay since he said it would take 1 week. He said he would follow up. The last time I emailed him and said I would write another complaint. He said that I should please give him 2 days, he will speak to Kulula. I am still waiting. Will I ever receive the refund?
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Kulula.com's replyOfficial
04 Mar 2016, 10:07Hello mbotma1,
Thank you for your post .
I do apologise for the hassles experienced . Incidentally , I had tried to call you on your mobile several times this morning to discuss further . Unfortunately , you would need to contact Discovery directly to request the refund as you had mentioned their website was not operational and the staff member you had mentioned , is not employed by kulula.com .
Kind regards
Fazila Khan
Comair Customer Relations
Thank you for your post .
I do apologise for the hassles experienced . Incidentally , I had tried to call you on your mobile several times this morning to discuss further . Unfortunately , you would need to contact Discovery directly to request the refund as you had mentioned their website was not operational and the staff member you had mentioned , is not employed by kulula.com .
Kind regards
Fazila Khan
Comair Customer Relations
Best regards,
Kulula.com's reply04 Mar 2016, 10:07
Official
Hello mbotma1,
Thank you for your post .
I do apologise for the hassles experienced . Incidentally , I had tried to call you on your mobile several times this morning to discuss further . Unfortunately , you would need to contact Discovery directly to request the refund as you had mentioned their website was not operational and the staff member you had mentioned , is not employed by kulula.com .
Kind regards
Fazila Khan
Comair Customer Relations
Thank you for your post .
I do apologise for the hassles experienced . Incidentally , I had tried to call you on your mobile several times this morning to discuss further . Unfortunately , you would need to contact Discovery directly to request the refund as you had mentioned their website was not operational and the staff member you had mentioned , is not employed by kulula.com .
Kind regards
Fazila Khan
Comair Customer Relations
Best regards,