No refund after 3 months, still no feedback

This is the second hellopeter report on the same issue, the first was sent 21/08/2015. Following the complaint, I was shortly contacted by Moira, with whom I originally dealt with, apologizing for the situation and promising that she would contact me by phone and email, with regards to the hold up. I never heard back from her. Two weeks ago I again contacted Moira, this was the third interaction between us, she again promised me that she would find out what is happening and send me feedback, I have still not gotten a single email regarding this situation. <br> <br> Incompetency is like having a drunk uncle at your wedding, no matter what you do, he will always be there. I expect more from Kulula and service such as this is very disappointing, if someone other than Moira can contact me and shed some light on this situation, I would greatly appreciate it.<br> <br> Regards,<br> Stephan