AW
Anthony W
1 reviews | Active since Aug 2011
17 Jun 2015, 09:38
NO NOTIFICATION OF FLIGHT CHANGES
I booked flight MN0620 for 21 June. Only on receiving my flight reminder did I see the flight has changed. No one has called, tried to call, emailed or SMS'd to tell me of this change. I shouldn't have to check the reminder email, most of the time these are ignored because I WOULD KNOW WHAT I BOOKED. When were you clowns planning on telling me you couldn't stick to the time you advertised. This is unacceptable and a complete display of incompetence to not even bother to inform customers of changes in flight details. Good luck, in future I will not use Kulula nor will my family and hopefully friends. Mango will have my business from now on. *****s...
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Replies (1)Kulula.com's replyOfficial
17 Jun 2015, 11:09Hello awidlake,
Thank you for your post .
My sincere apologies for the hassles . I will request a Team Leader to make contact with you to assist in this regard .
Bye for now .
Fazila Khan
Customer Relations
Thank you for your post .
My sincere apologies for the hassles . I will request a Team Leader to make contact with you to assist in this regard .
Bye for now .
Fazila Khan
Customer Relations
Kulula.com's reply17 Jun 2015, 11:09
Official
Hello awidlake,
Thank you for your post .
My sincere apologies for the hassles . I will request a Team Leader to make contact with you to assist in this regard .
Bye for now .
Fazila Khan
Customer Relations
Thank you for your post .
My sincere apologies for the hassles . I will request a Team Leader to make contact with you to assist in this regard .
Bye for now .
Fazila Khan
Customer Relations
