aJ
abid J
1 reviews | Active since Jul 2015
22 Jul 2015, 09:45
NO NAME CHANGES POLICY
hi,<br> I am booked for 7 of august to travel capetown with my wife. for some reason she cant travel with me<br> so I decided to take my friend with . only to know that I was informed that it is against air line policy to<br> change the name . they are prepare to exchange the dates for her only but not the name. although I am<br> prepare to pay the fees if there is any. please see how you can help me, otherwise I am going to loose<br> my money.<br> thks.<br> abid hms jamadar
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Kulula.com's replyOfficial
22 Jul 2015, 10:37Hello ajamadar,
Thank you for taking the time to share your concerns with us.
I do understand your frustration regarding a name change. We do have a page on our website whereby the name change policy is explained. You have also agreed to these terms and conditions, once the booking was confirmed. This policy was effective since March 2012.
Please make sure that the traveller details (name and surname) are exactly the same as what is printed on the ID document. Name corrections are free but name changes are not allowed. If one needs to make a name correction, you'll have to call our Contact Centre on 0861 KULULA (585852) for assistance. We will permit name corrections in the following instances:
Spelling changes/spelling error corrections, Changes to last name due to marriage/divorce (Proof must be supp****), Changes to prefixes (Mr. ? Dr.), Changes to suffixes (add MSTR), Swapping last name and first name around.
We will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Thank you for taking the time to share your concerns with us.
Thank you for taking the time to share your concerns with us.
I do understand your frustration regarding a name change. We do have a page on our website whereby the name change policy is explained. You have also agreed to these terms and conditions, once the booking was confirmed. This policy was effective since March 2012.
Please make sure that the traveller details (name and surname) are exactly the same as what is printed on the ID document. Name corrections are free but name changes are not allowed. If one needs to make a name correction, you'll have to call our Contact Centre on 0861 KULULA (585852) for assistance. We will permit name corrections in the following instances:
Spelling changes/spelling error corrections, Changes to last name due to marriage/divorce (Proof must be supp****), Changes to prefixes (Mr. ? Dr.), Changes to suffixes (add MSTR), Swapping last name and first name around.
We will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Thank you for taking the time to share your concerns with us.
Best regards,
Kulula.com's reply22 Jul 2015, 10:37
Official
Hello ajamadar,
Thank you for taking the time to share your concerns with us.
I do understand your frustration regarding a name change. We do have a page on our website whereby the name change policy is explained. You have also agreed to these terms and conditions, once the booking was confirmed. This policy was effective since March 2012.
Please make sure that the traveller details (name and surname) are exactly the same as what is printed on the ID document. Name corrections are free but name changes are not allowed. If one needs to make a name correction, you'll have to call our Contact Centre on 0861 KULULA (585852) for assistance. We will permit name corrections in the following instances:
Spelling changes/spelling error corrections, Changes to last name due to marriage/divorce (Proof must be supp****), Changes to prefixes (Mr. ? Dr.), Changes to suffixes (add MSTR), Swapping last name and first name around.
We will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Thank you for taking the time to share your concerns with us.
Thank you for taking the time to share your concerns with us.
I do understand your frustration regarding a name change. We do have a page on our website whereby the name change policy is explained. You have also agreed to these terms and conditions, once the booking was confirmed. This policy was effective since March 2012.
Please make sure that the traveller details (name and surname) are exactly the same as what is printed on the ID document. Name corrections are free but name changes are not allowed. If one needs to make a name correction, you'll have to call our Contact Centre on 0861 KULULA (585852) for assistance. We will permit name corrections in the following instances:
Spelling changes/spelling error corrections, Changes to last name due to marriage/divorce (Proof must be supp****), Changes to prefixes (Mr. ? Dr.), Changes to suffixes (add MSTR), Swapping last name and first name around.
We will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Thank you for taking the time to share your concerns with us.
Best regards,