no name and no refunds

<p>why is kulula.com making name changes to tickets that have been bought and paid for not possible? So the client can't predict the future and therefore when a circumstance arise that is beyond their control they must just forfeit the ticket with no means of compensation? that sounds just ***** to me. I guess it is anything for a buck because now the airline has the money for the seat and can still resell the seat for some double dipping...This does not sound fair to me. </p>