No e-ticket after payment

I booked a flight for my son on [URL Removed] and did a SID payment because the website did not want to accept a VISA payment. After confirmation from my bank that the payment went through - I received a pop-up message that I have to contact the call center.<br> <br> They confirm they have the booking and that they can see that I made the payment, but they cannot issue the e-ticket as the money does not reflect on their bank statement.<br> <br> There is NO Manager on duty. The assistant manager \promise"and \""guarantee\"" me that I will have a booking and that she will call me to confirm. The call centre person wants me to pay an additional fee to guarantee the booking.<br> <br> This morning they phone and say they \""promise\"" and \""guarantee\"" that I will have my e-ticket before the close of business today. Just after that I receive a call from their financial department that they have my money"