NO CUSTOMER SERVICE!

<p>On 26/10/2016, I booked a flight for myself and my granddaughter Dbn to Jhb on 15/12/2016. I had a fall and broke my arm, and was in theatre at the time of the flight. As my granddaughter is a minor, I tried to change the flight to my husband's name, to no avail. I then booked a flight in his name and he accompanied my granddaughter. The Dr gave me a letter explaining that I was unable to take the flight. On 6/1/2017 I was advised that the money would be refunded, not in cash, but in Kulula Moolah. Having heard nothing again, I followed up on 11/1 and received a reply dated 12/1 to say they were having problems with their system and would advise when sorted out. On 17/1 received notification that the refund had been requested and given a ref no to follow up. On calling the number several times with various excuses being given, like offline, contact the credit card dept etc, I finally spoke to someone. She advised me that the refund takes 6 to 8 weeks to process, and it had only been 5 weeks, Told I had to only phone after 8 weeks!! What point is there in giving me a ref no and telling me to follow up! On 27/2 I received a link to open a Travelbank account in my name. The booking had been made using my husband's account, as all the Moolah for both our credit cards are allocated to that account. Mine is a secondary card. I contacted Sabelo, the person I was dealing with, and expressed my unhappiness. Firstly, due to their problem, my refund was only requested 17/1 instead of 6/1, and now I am expected to wait 8 weeks from that date. What happened to 6 weeks? Also I advised that the refunds should be made to my husband's account. Sabelo assured me he would try to fasttrack this, as the delay had been caused on their side. Then received email to say they would be refunding to MY travelbank and not my husband's! No point in this, as I wish to book a flight urgently, and as my husband has some Moolah in his account, the totals could be combined to book flight. Also no purchases on my credit card will qualify for Moolah to my account! Still waiting for refund! No-one interested in me as a customer, as I am sure this could have been done by now! Probably sitting somewhere on someone's desk waiting for the 8 weeks to pass! Very unhappy and disappointed!</p>