No confirmation on flight, and non existent client service

We booked airline tickets on 3 November, the money was debited from our account. But to date, no confirmation email or sms has been received. One can't call in to the call centre, which is ridiculous, so we sent an email on 24 November. Turn around time is 72 hours, so we followed up again 29 November. Still no response. So no help at Call Centre, no response to emails, but they accept our money? How are we then supposed to know if our flights are confirmed? I also noted that "This business isn't claimed on Hellopeter", also says a lot about their concern about their clients.