No communication regarding new pet policy

I have had a very unpleasant encounter with the staff of Kulula at OR Tambo international, especially the ground staff manning the ticket office as well as the Checkin Clerk at the queue on the 12th of December 2015. <br> I have raised my complaint to the [Email Removed] email address and the response was clearly a combination of previous responses put together where incorrect facts were stated and my name not even spelled correctly.<br> I have been travelling with my pet (a cat) for the past 10 years, taking him on holidays with me.<br> Our December holiday tickets have been booked in August 2015 and no specific mention was made of specific arrangements required should you be travelling with pets.On the booking reference confirmation no mention was made regarding a policy change to inform customers to make alternative arrangements.<br> <br> I was unable to travel with my family on holiday and had to incur in excess of R2500 to accommodate my pet and travel the following day. I was treated if I was the one at fault and up to this point are unable not find any proof that Kulula has taken the right measures to inform their customers of the new pet policy.<br> <br> I am considering getting Mr Venter involved