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rob C

1 reviews | Active since Aug 2013

30 Mar 2016, 11:40

no cheap seats plane empty

I must say I was very happy in the beginning about the quick response from Kulula. The problems however remains the same and has not been rectified. Tracy Africa as well as Constance both said there was a problem with IT and that it would be sorted out shortly. That was on the 7 of March. How long does it take to fix??? Since then was told this is standard practice from Kulula not to release the low economy seats until other low cost airlines open their bookings. Kulula at present being the most expensive of all including the two national carriers. Best LOW COST AIRLINE, where doe this come from ? I called the customer care a few times left messages and yes. No one has called me back. a smack of KULUSION it would seem.

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Replies (1)
Kulula.com
Kulula.com's reply30 Mar 2016, 12:23
Official
Hello robbo1,

Thank you for taking the time to tell us about your recent experience with us.

Our call centre supervisor will be in touch with you directly to advice on your concerns.

Kind regards,
Thuli
Customer Relations

Best regards,