NO CARE ATTITUDE

I made a payment into my Credit card via my FNB online banking. I had my card replaced a few weeks ago.<br> I made the payment to Kulula as the beneficiary I created and the payment went to the old account number.<br> <br> I phoned FNB - which as usual had a no-care attitude, and was told to contact Kulula - which I did. I was then told to send through a query to [Email Removed] which I did. I Phoned this afternoon to try and find out if they have actually received my e-mail, and was told turnaround time is 24-48 hours to respond to my query.<br> My problem is , that I now have R5000 sitting somewhere in space that I was supposed to pay to a supplier -<br> We had to use our last cash to make a cash payment - so I cannot wait 48 hrs to hear if Kulula actually received my e-mail. Surely someone must be able to confirm - or is it just too much efford.