CV
Charles V

1 reviews | Active since Jun 2015

17 Jun 2015, 11:38

No cancellation even with travel insurance

I booked a return flight with Kulula and opted for baggage and flight insurance which covers flight cancellation amongst other things. A change in the travel arrangements has necessitated a cancellation. I have just discovered that only specific cancellations are covered, like death, etc. Shame on you Kulula, misleading the public about travel insurance regarding cancellations and not complying with the basic Consumer Protection Act. Since when does a 100% cancellation fee apply, even with travel insurance? I won't be travelling with you again, and I urge all other travellers to look at alternatives to Kulula as they don't really care about you, only your money.

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Replies (1)
Kulula.com
Kulula.com's reply17 Jun 2015, 13:04
Official
Hello chasv,

Thank you for taking the time to contact us and for sharing your concerns .

I do apologise for the hassles experienced with regards to Justin's flight booking . I will request a supervisor from our countact center to make contact with you and assist where possible .

Bye for now .

Fazila Khan
Customer Relations