Never reply....

I have written 2 different mails, and called 3 different people to try and get a solution to my problem at Kulula, and have had no success. I flew back from JHB on the 2nd of May. when i arrived at the carousel my bag took more than 40 minutes to arrive. The handle was broken, as it was 11pm there were no ground staff anywhere to report this too. I even went to the sales desk, and of course no one was there. I took pictures of my broken suitcase. I have yet had a single person come back to me with my complaint. I was told to mail customer relations, and have heard nothing from them. I then filled out a general contact form and have heard nothing there either. When i called i was told that no one can help me and i was to email kulula customer care... so now i wait...