Never never ever fly with Kulula

I am not very happy with the way that things went this morning while checking in for a flight at O.R Tambo international flight to George. The flight was supposed to take off at 6:50( we arrived at O.R Tambo airport just before 6:00. When checking in our bags the gentleman that helped us said that they can't check in our bags yet because the flight is not open yet. He confirmed this with a gentleman walking around in front of the desks. We left our bags on the conveyor belt with the gentleman we were checked in and left to go and get something to eat at Wimpy. This was roughly around 6:05 in the morning. Sitting watching the screens at Wimpy we saw that the flight has actually been closed at 6:30. We immediately stood up paid for a big breakfast we have not yet eaten. We ran straight to gate C12. As we got there the ladies informed us that the flight has already left, this was 6:45. They informed us to go to the ticket offices at Kulula inside the airport.

On arrival we got helped by a lady who was rude from the onset and not helpfull at all. She informed us in the most unprofessional manner possible that we need to change the flight and we can only fly out the following day, the morning of the 2nd of April at an additional cost of R2942.

This is unacceptable that the incompetence of one of your employees is costing me nearly R3000and a day which we've paid for vacation in George.

I can not state how disappointed we are in Kulula, it's totally unacceptable.

Please advise me what is going to be done about this manner from Kulula's side. The incompetence of one of your employees are costing me in the area of R4500. More that this is the start of our honeymoon and I can promise you that this is not the start anyone wants.

The way we feel now we will never again fly with Kulula or from O.R Tambo.

I can be contacted via email or on my cellphone ********** .

For reference our confirmation number was GDHJXS and flight number would have been MN 903