1 reviews | Active since Dec 2015
Never ever will I support Kulula again!!!!
So much for Festive spirit. I travelled from Lanseria to Cape Town with Mango with no issues. My bag was full of gifts and weighed 48 kg but Mango was nice enough not to charge me extra as they understood when I explained that my bags were previously ****** and I only had this one massive bag so I packed all my families stuff in one big bag. Then I fly back with Kulula and I feel like just a number. I understand there are processes to follow but surely the human element of compassion didn't die with Elvis! My bag coming back was 30kg and I had to pay in R300 ...... I will NEVER fly Kulua again simply because they wouldn't even listen to my story and they are not even a little flexible. It seems it's just all about the money for them. Thank you Mango! I will rather pay double to fly with mango, even pay off my ticket if it's triple. KULULA WILL SEE ME AGAIN WHEN HELL FREEZES OVER! I will be sharing this message with anyone who is prepared to listen because a little compassion around the festive season is free of charge. Enjoy the R300 I paid, it just means I won't be able to spoil my daughter a last time before school starts.
Thank you for bringing your concerns to my attention.
Our baggage policy had been brought about by the Piece and Weight concept that other global airlines are abiding by, meaning one bag per person at a certain weight. Our new baggage policy will bring us up to global standards. With increased fuel charges and associated costs in carriage of baggage it has been necessary for us to review how we best manage this in relation to how we improve efficiency in our business. This policy does not take bag pooling into consideration and is now specific to the piece concept and not weight
This policy allows for 20kgs to be given as your \free baggage allowance\" if you are over this limit excess will be charged. Our new baggage allowance is 1 check in bag at 20kgs or less and 1 hand luggage bag at 7kgs or less. All this information can be viewed on the kulula.com website.
Best regards,
Thank you for bringing your concerns to my attention.
Our baggage policy had been brought about by the Piece and Weight concept that other global airlines are abiding by, meaning one bag per person at a certain weight. Our new baggage policy will bring us up to global standards. With increased fuel charges and associated costs in carriage of baggage it has been necessary for us to review how we best manage this in relation to how we improve efficiency in our business. This policy does not take bag pooling into consideration and is now specific to the piece concept and not weight
This policy allows for 20kgs to be given as your \free baggage allowance\" if you are over this limit excess will be charged. Our new baggage allowance is 1 check in bag at 20kgs or less and 1 hand luggage bag at 7kgs or less. All this information can be viewed on the kulula.com website.
Best regards,